The staff of this health care facility recognizes you have rights while a patient receiving medical care. In return, there are responsibilities for certain behavior on your part as the patient. These rights and responsibilities include:
The Patient has the Right to:
- Be treated with courtesy and respect, with appreciation of his/her individual dignity and with protection of his/her need for privacy.
- A prompt and reasonable response to questions and requests.
- Know who is providing medical services and who is responsible for his/her care.
- Know what patient support services are available, including whether an interpreter is available if he/she does not speak English.
- Know what rules and regulations apply to his conduct.
- Be given by his/her health care provider his/her information concerning diagnosis, a planned course of treatment, alternatives, risks and prognosis.
- Refuse treatment, except as otherwise provided by law.
- Be given, upon request, full information and necessary counseling on the availability of known financial resources for his/her care.
- Know, upon request and in advance of treatment, whether the health care provider or health care facility accepts the Medicare assignment rate.
- Receive, upon request prior to treatment, a reasonable estimate of the charges for medical care.
- Receive a copy of a reasonably clear and understandable itemized bill and, upon request, to have charges explained.
- Impartial access to medical treatment or accommodation regardless of race, national origin, religion, physical disability or source of payment.
- Treatment for any emergency condition that will deteriorate from failure to provide treatment.
- Know if medical treatment is purposes of experimental research and to give his/her consent for refusal to participate in such experimental research.
- Express concerns regarding any violation of patient rights.
- Have the right to change primary or specialty physicians or dentists if other qualified physicians or dentists are available.
The Patient is Responsible for:
- Providing to his/her health care provider, to the best of his/her knowledge, accurate and complete information about his/her present complaints, past illnesses, hospitalizations, medications and other matters relating to his/her health.
- Reporting unexpected changes in his/her conditions to his/her health care provider.
- Reporting to his/her health care provider whether he/she comprehends a contemplated course of action and what is expected of him/her.
- Following the treatment plan recommended by his/her health care provider.
- Keeping appointments.
- His/her actions if he/she refuses treatment or does not follow the health provider’s instructions.
- Assuring that the financial obligations of his/her health care are fulfilled as promptly as possible.
- Following health care rules and regulations affecting patient care and conduct.