The Surgical Center for Excellence, LLLP takes pride in creating a pleasant experience for our patients. We know that you may have questions about your visit, so we have added a list of frequently asked questions that we hope you will find helpful.
Prior to Surgery
- Q. What happens if I do not have a responsible adult that stays in the building during surgery, takes me home and stays with me for the first 24 hours after my surgery?
- A. For your safety, the surgery will be cancelled and will need to be rescheduled.
- Q. Why does my escort have to stay in the building while I am in surgery?
- A. It is important that your escort remain in the building so that we can keep him or her updated on your discharge status. It is also important that your escort remain in the building and be with you at the time of discharge so that he/she can participate in your post surgical instructions and assist you with transportation needs.
- Q. What should I do with my valuable if I brought them with me today by mistake?
- A. Please leave all your valuables with your visitor/escort.
- Q. Can I spend some time with my escort prior to going into surgery?
- A. We encourage you to visit with your visitor/escort prior to entering the preoperative holding area, as the preoperative process is focused solely on the care and safety of the patient. If you have a special need. Please let our staff know.
- Q. How long can I expect to remain in the recovery area after surgery?
- A. Patients recovering from routine surgery are in the recovery area for varying lengths of time. The average length of stay is approximately 1 – 3 hours depending on the individual needs of the patient. All patients must meet pre-established criteria for safe discharge. Patients may not feel completely recovered at the time of discharge. Home recovery is part of the ambulatory surgery process. It is not unusual for you to have some discomfort and drowsiness upon leaving.
- Q. How soon after my surgery can my visitor/escort see me?
- A. We know that you may be anxious to see your friend or loved one after surgery, and we want to you to be well enough to have a visitor. Your visitor/escort will be informed when surgery is over and when you have been taken to recovery. Once you are comfortable and able to receive visitors, one visitor will be allowed into the recovery area. Cell phones are not permitted in the recovery area in order to provide a peaceful and restful environment.
- Q. What if I have questions after I have gone home?
- A. Both your surgeon/physician and the Center will provide instructions, verbally and written, for your care at home. A nurse from the Center will attempt to call you within 24-72 hours after your procedure to check on your recovery and answer any questions you may have.
- Q. Can I evaluate my experience at your center?
- A. Absolutely! We encourage you to bring any experiences, good or bad, to our attention before, during and after you leave the Surgical Center. Please ask to see a member of our management team at any time.
- Q. When I return home from my procedure, will I be able to resume my usual daily activities, such as caring for my small children?
- A. Once you return home, it is very important that you follow the home care instructions provided by your surgeon and the Center. If you’ve received anesthesia, you need to arrange for someone to stay with you for 24 hours after you return home. In addition, you may want to have assistance with caring for your children and/or pets. Check with your physician prior to your procedure regarding your schedule to resume normal activity so that you can make appropriate plans.
- Q. Will the physician speak with my family after surgery?
- A. After your procedure, your physician will make every effort to speak with your family or friend to provide an update on your status. Your physician may speak with you after your procedure; however, due to the effects of anesthesia you may not recall the conversation.
- Q. Can I drive myself after having anesthesia/sedation?
- A. No. On discharge you MUST be accompanied by a responsible adult who may either drive you home or accompany you home in a taxi/public transportation.
Billing & Financing
- Q. When do I pay for my procedure?
- A. Uninsured or self pay (including cosmetic procedures) patients will be asked to pay for services before the admission date unless other arrangements are made. Patients with verified insurance will be asked to pay their portion only on the day of surgery or when preregistering.
- Q. Do you offer financing?
- A. Co-payments, deductibles or co-insurance are generally due on your date of service. However, we do offer interest free payment plans on a case-by-case basis. We also accept Visa, MasterCard and American Express.
About The Surgery Center for Excellence
- Q. What are the Ambulatory Surgery Centers?
- A. Ambulatory Surgery Centers (ASCs) perform almost 6,000,000 surgeries per year. Patients who elect to have surgery in an ASC arrive the day of the procedure, have the surgery in an operating room, and recover under the care of the nursing staff, all without hospital admission. From pediatric patients to the elderly, both the patients and their families benefit from the comfortable environment of the ASC. ASCs are some of the most highly regulated health care providers in the country. Our ASC meets the State of Florida licensure and regulatory standards.
- Q. Are you fully accredited by JCAHO or AAAHC?
- A. Yes, The center was reaccredited in August 2014 for another 3 years.
- Q. What is AAAHC Accreditation?
- A. Accreditation is a voluntary process through which an organization is able to measure the quality of its services and performance against nationally recognized standards. The accreditation process involves self-assessment by the organization, as well as a thorough review by the Accreditation Association’s expert surveyors, who themselves have extensive experience in the ambulatory health care environment.
- The accreditation certificate is a symbol that an organization is committed to providing high-quality health care and that it has demonstrated that commitment by measuring up to the Accreditation Association’s high standards.
- Q. Is your staff at SCE required to have any special certifications?
- A. All of our staff members are required to have certification in Basic Life Support (BLS). All of our nurses are licensed through the Florida State Board of Nursing and are required to have certification in Advanced Cardiac Life Support (ACLS). Additionally, we are staffed with nurses that have certification in Pediatric Life Support (PALS).
- Q. Who is responsible for obtaining my referral/pre-certification authorization prior to my procedure?
- A. Your physician’s office needs to get your referral/pre-certification authorized if it is needed. But you are ultimately responsible for making sure it is here in time for your procedure, so that your insurance will not deny payment of your bill.